We offer free samples (sample fees are refundable for regular orders), but shipping costs are the responsibility of the customer.

The MOQ is 1 piece per style.

Our wigs are made from 100% premium Remy virgin human hair. Every strand is carefully hand-selected and gently processed to ensure healthy, silky-smooth, and tangle-free quality.

In-stock products will be shipped within 1-3 days after order confirmation. For urgent requests, we offer expedited processing to shorten the timeline.

1. Yes, we provide customized products according to client specifications.​
2. LOGO customization on packaging and labels is available – simply send us your design files for printing.​
3. For clients needing LOGO or packaging design, our professional team offers free design support.

Each raw hair bundle is meticulously selected by our technicians, and we manually detangle the hair to ensure all strands align in the same direction. Our chemical-free processing preserves the complete cuticle structure, maintaining the hair's natural health and ensuring long-lasting tangle-free performance.

In the event that your package is lost or stolen, our team will make every effort to assist in locating it. Please note that we cannot assume liability for items lost or stolen during transit, nor for issues arising from incorrect or incomplete delivery addresses provided by the customer.

To initiate the recovery process, you will need to file a claim directly with the designated carrier. Our customer service team is available to provide necessary documentation and guidance throughout this procedure. It is critical that you verify all shipping and contact details prior to finalizing your order to minimize the risk of delivery discrepancies.

All packages imported into your country are potentially subject to customs duties, taxes, or other regulatory fees as mandated by local customs regulations. You are liable for all applicable charges—including but not limited to customs duties, taxes, and administrative fees—levied by the customs authority of your country of destination.

If you encounter problems placing an order or completing payment with your credit card on our website, please follow these steps:​

1. Clear Special Characters and Complete Required Fields Remove all special characters (such as /, (, &, €, *, #, etc.) from the contact form, and ensure all mandatory fields on the checkout page are fully filled out.​

2.Check Cart Item Availability Some items in your cart may have sold out during the ordering process. Refresh your browser. If an out-of-stock notification appears, review your cart and remove unavailable items by clicking the delete icon (X) next to them.​

3.Attempt Payment with an Alternative Credit Card Try using a different credit card to complete the payment.​

4.Contact Your Issuing Bank to Verify Payment Status Your bank may have declined the payment request. Contact your issuing bank to confirm if there are payment restrictions, and request assistance to lift the restrictions for a retry.