Shipping Policy

In order to enhance and safeguard the quality of customers' shopping experience, the following detailed delivery policy is hereby stipulated. Please review the contents carefully to ensure a smooth and satisfactory shopping process.

I. Order Processing and Delivery Time

1. Processing Time

• Normal Processing Time: Orders placed on weekdays (Monday to Friday) will generally be processed within 24 hours.
• Weekend and Holiday Orders: Orders submitted during weekends or public holidays will be processed within 48 hours.
• Customized Orders: For personalized product customization, an additional processing period of 3 - 5 working days is required. For specific details regarding the actual processing time, customers are advised to consult with our store's customer service.

2. Delivery Time

The total delivery time is calculated as the sum of the processing time and the transit time. The estimated delivery time may vary significantly depending on the destination location and the selected delivery method. Additionally, potential delays may occur due to various factors, including but not limited to customs clearance procedures, a high volume of orders, or disruptions in local postal services.

During peak shopping seasons, such as Black Friday, Cyber Monday, Christmas, New Year, Valentine's Day, and other major holidays, delivery times may be extended due to the substantial increase in order volumes. We appreciate your understanding and patience during these periods.

II. Shipping and Free Shipping Policy

1. Standard Shipping

Free Standard Shipping on orders over $99.00.

2. Additional Charges for Remote and Special Areas

For orders destined for remote or special areas, customers may be required to pay the actual shipping costs. The final shipping fee will be clearly indicated and confirmed on the checkout page prior to payment.

Free Shipping Policy: Orders with a total amount of $99.00 or greater are eligible for free shipping. The free shipping service is only available in areas where it is supported. When placing an order, customers should select the "Free Shipping" option. Please note that for each order, only one shipping method can be selected, and combination of shipping methods is not permitted.

3. Shipping Time (for reference only, actual shipping time is subject to the logistics service provider)

• DHL/FedEx Express: 3 - 7 working days (international shipping times may vary based on the destination).
• Standard Shipping: 7 - 15 working days.
• Free Shipping: The delivery duration is the same as that of the Standard Shipping method.

4. Delivery Method

All orders will be shipped via air freight.

5. Delivery Tracking

Once the products are dispatched, customers will receive a delivery confirmation email containing detailed tracking information. Customers can monitor the status of their orders by visiting the "Order Tracking" page on our official website.

III. Duties and Taxes

Under normal circumstances, customers are not responsible for customs duties. However, it should be noted that customs policies vary from country to country. In the event that additional customs charges are incurred, the customer shall be liable for the payment of such charges.

IV. Address Accuracy and Delivery Failure Policy

Customers are required to ensure the accuracy and completeness of the delivery information provided, including but not limited to the recipient's name, address, and phone number.

In the event that an order cannot be delivered due to incorrect or incomplete delivery information provided by the customer, the company reserves the right not to replace the product and may decline any refund requests. Therefore, customers are strongly advised to carefully review and verify the delivery information before finalizing their orders.

V. Other Instructions

If customers need to modify the delivery method or address, please contact our customer service team before the order is shipped.

In the event of delays caused by force majeure factors, such as extreme weather conditions, customs inspections, or other uncontrollable circumstances, the company will make every effort to assist with follow - up arrangements. However, the company shall not be liable for any compensation claims arising from such delays.

VI. Contact Us

Should you have any questions or require further assistance regarding our delivery policy, please do not hesitate to contact us via the following channel:

Email: service@yiwigs.com